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GSA: GS10F-0182L, an 8a Firm

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Comments from anonymous client surveys:

"Management tends to be reluctant to use mediation. We take this process for granted. I highly recommend Mediation 202 for managers in order to develop a full understanding of what it takes to mediate. This high impact course provides the tools to settle conflict and in turn, can be used to bridge the gap between cultural differences."
    -Bureau of Indian Affairs Regional EEO Manager

"Last year we brought Mediation USA in to do several half day trainings, I am so glad the course evaluations came in so high. We brought you back a second year and turned those half day workshops into one-day classes. I particularly enjoyed 'Working Together-Communicating for Results'. Save us time in April for next year."
    -Atlanta, Georgia client

"We decided to mediate as a last ditch effort. I never expected three EEO charges that had been in the system for a cumulative 5 years would ever reach settlement. Mediation USA, Inc. expertise clearly showed through. The attorney and clients could not believe that in less than 6 hours and for under a $5,000 settlement award we left having met all our needs."
Follow up 8 months later:
"We wanted to let you know that since our mediation our employee has been promoted twice and appears to have won back the respect of her fellow employees."
    -Denver, Colorado, Vice President of Human Resources(manufacturing plant)

"Thank you for your great flexibility, changing an entire program with a different agenda the day before training was unbelievable service."
   - Glendive, Montana - Director of Non Profit Agency

"I have represented clients in over a hundred mediations; Mediation USA's expertise stands heads above their competition."
    - Long Island, New York client

"Your presentation on Tuesday was outstanding! We are so fortunate to have people like you in the community that are willing to support education. Our staff particularly enjoyed your topic "Conflict Resolution" as we are experiencing so many changes that create conflict."
     Denver Public Schools ,Co-op Coordinator
   -Denver, Colorado client

"I personally want to thank you for the time and effort you put into our group. Your mediation and facilitation meetings were contagious and productive. I am convinced we could not have accomplished it without your objective input and guidance. Although I do not look forward to going through formal mediation situations, I know they may come up again in the future. If and when it does and I am involved, I would be very pleased to have you to work with again."
    - Bismarck, North Dakota client

"The time the staff took to educate me and prepare both my client and myself for mediation helped us better understand and participate in the process. We reached agreement in less than three hours over a case that had been in investigation for over two years."
    -New York, New York client

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