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Training Class Descriptions
	Description
Mediation USA Learning Center Training
The Workplace Mediation Process Who should attend? Ideal for public and private sector managers, team leaders, human resource professionals, consultants and others interested in developing their skills.	Address the cost to your organization of conflict in the workplace. Equal Employment Opportunity (E.E.O.C.) complaints, sexual harassment, personnel and human resource disputes all affect the productivity and health of the organization. Resolve employee disputes across the lines. Diagnose and manage causes of conflict, while negotiating successful resolutions. You will learn: Step by step approach to Mediation in the Workplace To manage biases Effective communications in dealing with a variety of Title VII issues To diagnose and manage causes of conflict To identify and deal with cultural differences and value disputes that impede problem solving
Mediation 202 Who should attend? Practicing mediators seeking an opportunity to enhance skills. Practice will be video taped for individuals to take away.	This three-day advanced course is designed to offer experienced mediators an intensive skill-building experience in techniques for resolving complex disputes (prerequisite: 32-40 hours of basic mediation training.) Participants will be videotaped practicing these skills. This focus will assist mediators in improving their ability to set agendas, further develop their mediation style, identify multi-party interests, and facilitate negotiation and the development of strategies and alternatives which increase the likelihood of resolution. Identify and deal with cultural biases. You will learn: How to incorporate attorney's fees and agendas into the mediation To manage difficult mediation challenges: Title VII, value disputes, positional stances, and use of experts When to call a mediation How to define your mediation style Step by step approaches in dealing with cultural biases
Getting Past Impasse - Conflict Management Who should attend? Managers, Supervisors and Non-management	Whether you face a spirited discussion between coworkers or a serious altercation between layers of management, every conflict must be resolved. You will learn: To improve personal negotiation skills The steps of resolution The handling of strong emotions that interfere with problem solving Understanding Power and how to use it
Feedback Goes Both Ways Who should attend? Professionals, managers, supervisors and others interested in, or responsible for feedback.	Do you ever feel that you are talking to a blank wall when you are giving feedback to someone - whether a subordinate, a co-worker, or a supervisor? You aren't being heard and you can't figure out what the other person is saying? This course is designed to help you better design, conduct, and participate in performance reviews and interpersonal communications. You will learn: The (8) step procedure for dealing with conflict How to give feedback and be heard How to hear what the other person is saying The (5) key skills to ensure effective communication
Positive Approaches to Difficult People Who should attend? Anyone working with an employee who is difficult to supervise, manage or has on a team.	We've all had to work with one. Prepare for difficult negotiations and understand barriers to joint problem solving. Education is Power! You will learn: The ways difficult people create and use conflict Personal styles of difficult behavior types The roles of power structure and tension in work relationships How to de-escalate conflict while standing firm
From Leadership to Entrepreneurship Who should attend? Any individual that has thought or dreamt about starting their own business should attend.	Job security is an oxymoron. Change is inevitable. Being in one's business isn't for everyone, yet it's an option to consider. If the idea of creating your business intrigues and excites the passions within, then dare to explore shaping your future. You will learn: Identify (10) key skills necessary for survival into the next century (8) keys to personal Empowerment Analyze (5) essential characteristics of an entrepreneurial personality Critique your own ability to become a leader/entrepreneur
"I'm Right! You're Wrong!" - Managing Conflict in our Lives Who should attend? Everyone. We all experience conflict in our life. Managing conflict or differences of opinion is the number one challenge we face.	Conflict occurs in our families, workplace, communities, and in our world. The variety of responses and individual styles for handling difficult situations is infinite. Skills needed to turn destructive conflicts into constructive life-enhancing experiences will be taught. You will learn: Explore how core values influence your life and conflict situations Identify the diverse factors & forces within society that affect conflict Major styles of managing conflict Assess your predominant conflict management style (self-assessment) Strategies for managing conflict collaboratively

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